Date last updated: 2023-05-01

Vinted Go, UAB (“Vinted Go” or “we”) is an EU-based company that provides parcel delivery services.

We’ve created this Privacy Policy to help you understand how we collect and use your personal data when you send, collect or return a parcel through the network of Vinted Go’s smart delivery lockers and other pick-up/drop-off locations (“Vinted Go Pick-Up/Drop-Off Locations”). Read it carefully as it contains important information about your privacy and the rights relating to it.

Note: For general information on how your personal data is handled, please read our User Privacy Policy.

1. Who is responsible for protecting your data?

When you send, collect or return a parcel through Vinted Go Pick-Up/Drop-Off Locations, Vinted Go acts as your data controller. In this case, Vinted Go takes full responsibility for protecting your data.

Vinted Go has a designated data protection officer (“DPO”). If you have any questions, comments or complaints regarding how we collect, use and store your personal data, or if you want to assert any of your privacy rights (see Section 6 below), reach out to us via our contact details below:

Vinted Go, UAB

Identification number: 305959706

Address: Švitrigailos st. 13, Vilnius 03228, Republic of Lithuania

Email: [email protected]

2. What data do we collect and why?

2.1. To enable sending, collecting and returning parcels through Vinted Go Pick-Up/Drop-Off Locations

Purpose. We collect, use and store the data that is necessary to enable you to send, collect and/or return parcels through Vinted Go Pick-Up/Drop-Off Locations. This includes creating delivery labels, providing parcel tracking updates, allowing access to lockers or arranging the handover of the parcel at other locations, arranging the pick-up of returned parcels, and sending important notifications.

Data categories. For this purpose, we collect, use and store the delivery data, such as the sender’s and recipient’s full names, email addresses and phone numbers, pick-up/drop-off locations, the PIN code, the parcel’s weight, the parcel’s tracking number, the parcel’s tracking updates, the date and time the delivery label is created, and the date and time that the parcel is dropped off and picked up.

Legal basis.We collect, use and store the data lawfully because it is necessary for the performance of a contract (Vinted Go Terms and Conditions for Delivery Services) to which you are a party (Article 6(1)(b) of the GDPR).

Retention period.We keep the data for this purpose for 6 months after the delivery is completed.

2.2. To help you find the nearest Vinted Go Pick-Up/Drop-Off Location

Purpose. When you use the interactive map of Vinted Go Pick-Up/Drop-Off Locations, we collect, use and store the data that is necessary to suggest the nearest Vinted Go Pick-Up/Drop-Off Location to you.

Data categories. For this purpose, we collect, use and store your location data, such as your address or postcode.

Legal basis. We collect, use and store the data lawfully because it is necessary for the legitimate interest of Vinted Go and our users to have a convenient search tool for Vinted Go Pick-Up/Drop-Off Locations (Article 6(1)(f) of the GDPR).

Retention period. We keep the data for this purpose until the end of the session.

2.3. To provide customer service 

2.3.1 To handle your requests, complaints or other enquiries

Purpose. If we receive a request, complaint or other enquiry in relation to our delivery services, we collect, use and store the data that is necessary to handle the enquiry and take appropriate action.

Data categories. For this purpose, we collect, use and store the data contained in the enquiry, such as the sender’s and recipient’s full names, the issue’s description, photo proof of the damage (including metadata thereof), the amount of compensation, as well as delivery information, such as the parcel’s size, the parcel’s value, and the parcel’s tracking number.

Legal basis. We collect, use and store the data lawfully because it is necessary for the legitimate interest of Vinted Go to perform a contract with the e-commerce platform that has integrated our delivery solutions (Article 6(1)(f) of the GDPR).

Retention period. We keep the data for this purpose for 2 years after resolving the enquiry.

2.3.2 To improve the quality of our customer service

Purpose. When you reach out to our customer service by telephone, we may record your conversation to analyze and improve the quality of our customer service and to train our agents. If you do not wish for your call to be recorded, you can opt out by following the instructions provided at the beginning of the call.

Data categories. For this purpose, we collect, use and store your voice recording data, including any information you provide during the conversation, and technical information about the call (phone number, date, and issue type).

Legal basis. We collect, use and store the data lawfully because it is necessary for the legitimate interest of Vinted Go to improve the quality of our customer service.

Retention period. We keep your voice recording data for this purpose for 30 days.

2.4. To defend our rights and interests

Purpose. If you get involved in a dispute with us, or we need to otherwise defend, enforce, exercise and uphold our rights or legitimate interests, we collect, use and store the data that is necessary for the specific case.

Data categories. For this purpose, we collect, use and store all data we hold about you as necessary for the specific case.

Legal basis. We collect, use and store the data lawfully as it is necessary for the legitimate interest of Vinted Go to defend its rights and interests (Article 6(1)(f) of the GDPR).

Retention period. We keep the data for 5 years after we identify the need to defend our specific rights and interests and, in the case of a dispute, until the final execution of the binding decision of the authorised body.